RETURNS

We want you to be completely satisfied with your order. If for any reason you are not, we will gladly issue a refund or you may return the item in exchange for store credit. Please thoroughly review the following information so you may better comprehend the terms & conditions of our Policy.

 

 

What items are refundable / returnable? 

  • Authentic LOBO merchandise
  • Merchandise received by us within 30 calendar days from the date of purchase
  • Merchandise in unused, unaltered and brand new condition
  • Merchandise in its original packaging with all original tags intact
  • Merchandise accompanied with its original sale invoice

      What items are non-refundable / non-returnable? 

      • Used, damaged, broken or altered merchandise
      • Customized merchandise
      • Discounted merchandise
      • Unauthentic LOBO merchandise
      • E-Gift Cards / Gift Cards

       

      How do I initiate a return / exchange?

      1. Visit our returns center HERE
      2. Enter your order number and email address to start
      3. Follow the instructions and select the items you want to return/exchange
      • If non-eligible, you will receive an email informing you of non-eligibility
      • If eligible, you will receive a confirmation email with shipping guidelines
      • Customer is responsible for the return shipping costs 
      • Return shipping costs are non-refundable
      • Once items are recieved and succesfully inspected, refund requests are typically processed within 5 to 7 business days, excluding holidays

       

      What are my refund options?

      • Refund in the form of store credit (E-Gift Card)
      • Refund via the original payment method (Card/Cash)